FAQ
Please Browse this page to get the answers to the most commonly asked questions about our products
General Information
What is CHOCOLOVER?
CHOCOLOVER is a specialized e-commerce business dedicated to celebrating the "magic of Chocolate" through artist-designed merchandise. The store's core mission is to offer unique products for "the real Chocolate lover," including both professional chocolatiers and enthusiasts who are passionate about chocolate-themed fashion and home goods. The merchandise is created by artists who draw their inspiration directly from the world of chocolate.
What kind of products do you offer?
We provide a diverse and curated selection of products across a number of categories. Our collections include home and apparel items, such as Drinkware, All Clothing (with specific sub-categories for Woman, Man, and Kids Apparel), Sustainable & Organic products, and items for home Decoration. We also frequently update our catalog with new arrivals, such as the "Chocolate Art - All-Over Print Large Tote Bag," "Choco-Cheetah - Flip-Flops," and the "ChocoDreams - Unisex Hoodie." Additionally, we feature special collections, including "ChocoAddict," which showcases a variety of themed items like T-shirts, backpacks, and caps.
Who is the target audience for your products?
Our products are designed to appeal to a broad range of chocolate lovers. This includes professional chocolatiers who want to express their passion through fashion and accessories, as well as individuals who simply have an obsession with chocolate and seek unique, stylish merchandise. Our product lines cater to those who appreciate creative and inspired designs in both their wardrobe and their everyday environment.
Ordering & Payments
What payment methods do you accept?
We are committed to providing a secure and convenient checkout process. Our store accepts a wide variety of trusted and secure payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa. The store is powered by the Shopify e-commerce platform, which ensures that all transactions are processed securely.
Do you offer free shipping?
Yes, we provide free standard shipping to all customers on orders that meet or exceed a total of USD$70. This offer is designed to provide added value to our customers.
Shipping & Delivery
What are your shipping policies?
Our store operates on an on-demand model for all items. For this reason, once payment is made, you should allow 1-3 business days for production. After this, there are three shipping methods available: Standard, Standard DDP, and Express shipping. These vary in delivery times, with up to 7 days for the USA and up to 20 business days for Canada. For more information, please visit our shipping policies page.
Do you ship internationally?
CHOCOLOVER delivers exclusively to United States and Canada.
Returns & Refunds
What is your return and refund policy?
We are committed to providing a secure and convenient checkout process. Our store accepts a wide variety of trusted and secure payment methods, including American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa. The store is powered by the Shopify e-commerce platform, which ensures that all transactions are processed securely.
How do I initiate a return or exchange?
To begin the return or exchange process, please contact our support team directly. They will guide you through the required steps and provide any necessary forms or instructions to ensure a smooth and efficient resolution.
Privacy & Security
What personal information do you collect from customers?
We collect personal identification information from our users on a voluntary basis. When you visit our site, place an order, or fill out a form, you may be asked to provide certain details. This may include, but is not limited to, your name, email address, mailing address, phone number, and credit card information.
How do you use my personal information?
The personal information you provide is used to improve our services and process your orders efficiently. Specifically, your information helps us respond to customer service requests, personalize your shopping experience, and improve our products based on your feedback. The information collected during an order is used solely to fulfill that order and is not shared with outside parties except as necessary to provide the service.
Is my payment information secure?
Yes. We employ appropriate data collection, storage, and processing practices, as well as robust security measures, to protect your personal information and transaction data. Sensitive and private data, such as credit card information, is exchanged between our site and our users over a secure SSL communication channel, which is encrypted and protected with digital signatures.
Do you sell or rent my personal information to others?
No, we do not sell, trade, or rent users' personal identification information to others. We may share general, aggregated demographic information about our visitors and users with our business partners and trusted affiliates for the purposes outlined in our Privacy Policy, but this information is never linked to any personal identification.
Do you use cookies on your site?
Our site may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping and sometimes to track information. You have the option to set your web browser to refuse cookies or to alert you when cookies are being sent. It is important to note that if you choose to refuse cookies, some parts of the site may not function properly.
Contacting Us
How can I get in touch with customer support?
We are here to help with any questions you may have regarding our products, orders, or policies. You can reach our support team through the following channels:
- Email: chocolover@masecorp.com / chocolovermarket@gmail.com
- Phone: +1 (754) 364-8842
- Address: 304 Indian Trace, SUITE 301, C/O NESTING CAPITAL, Weston Florida 33326, United States